TERMS & CONDITIONS

A.  GENERAL MEMBERSHIP RULES

• York Hotel Pte Ltd ("York Hotel Singapore" or "we") may change the York Loyalty Reward Programme (the "Programme") rules, processes, regulations, awards, and special offers at any time, with or without notice. These changes may affect, but are not limited to, partner affiliations, rules for earning York Loyalty Reward Points, rules for the use of awards, continued availability of awards, award inventory, award types, and the features of special offers. York Hotel Singapore reserves the right to terminate the entire Programme with three months advance notice to all Members who have made a minimum of one booking in the twelve (12) months preceding the notice, and immediately upon notice to all such Members in the case of a termination relating to the substitution of a similar replacement programme. This means that the right of a York Loyalty Reward Guest (a "Member" or “Members” or "you") to accumulate and claim York Loyalty Rewards shall cease three months after we give notice. All York Loyalty Rewards (and the value thereof) unredeemed as at the expiry of the three-month notice period shall be forfeited without any compensation whatsoever.

 

• Membership in York Loyalty Reward Programme is free and is available to individuals residing in countries that legally permit participation in frequent stay programmes. By participating in the York Loyalty Reward Programme you accept and are bound by these terms and conditions as well as any changes or modifications made to them. Employees of York Hotel Singapore and any of its subsidiaries and affiliates are not eligible to participate in the York Loyalty Reward Programme.

 

• The use and enjoyment of the York Loyalty Reward Programme Rewards, award usage, membership privileges and benefits is subject to the unfettered right of York Hotel Singapore, including the forfeiture of Rewards, the termination of York Loyalty Reward Programme privileges, and revocation of membership. We also reserve the right, in our sole discretion, to immediately discontinue the membership and terminate the account of a Member who misuses the benefits of membership or fails to pay any valid bill or account due to York Hotel Singapore. Nothing contained in these Membership Rules shall limit York Hotel Singapore in the exercise of its legal or equitable rights or remedies.

 

• York Loyalty Reward Programme benefits and awards may be subject to income or other taxes. Such taxes and all disclosures related thereto are the sole responsibility of the Members.

 

• York Hotel Singapore makes no warranties or representations, either express or implied, and expressly disclaims any and all liability (including consequential damages) with respect to type, quality or fitness of goods or services provided through York Loyalty Reward Programme.

 

• York Hotel Singapore is not responsible for requests or correspondence lost or delayed in the mail or via electronic mail.

 

• Each Member is only entitled to one Programme membership. Membership benefits will only be accorded to Members whose names are listed on the account. Under no circumstances will you receive credit for any rooms booked by other individuals including, but not limited to, friends or family members.

 

• York Hotel Singapore reserves the right to delete any York Loyalty Reward Programme account with no activity for more than 24 months.
• The sale or barter of any York Loyalty Reward Programme points or other York Loyalty Reward Programme benefits (other than by York Hotel Singapore) is prohibited.

 

• We may from time to time send you certain programme information that may include, but is not limited to, marketing materials which will inform you of special offers and products we believe would be of interest to you. You may choose to opt-out from receiving these materials. Please write to sales@yorkhotel.com.sg .

 

• In the event of any difference in the interpretations of these Membership Rules, terms and conditions, the decision of York Hotel Singapore shall be final and binding.

B.  EARNING AND REDEMPTION OF YORK LOYALTY REWARD PROGRAMME POINTS 

• By providing your York Loyalty Reward Programme Membership Number at the time of booking, you will earn York Loyalty Reward Programme points. You may redeem these points or accrue them to qualify for the York Premium Circle Membership.

 

• York Loyalty Reward Programme points are earned based upon revenue spent (excluding taxes) on accommodation. Points awarded will be posted to your online profile within 5 working business days. Points will expire if not redeemed within two (2) years. Your initial 10 bonus points will expire if not redeemed within 45 days.

 

• Only you may earn York Loyalty Reward Programme points. Members cannot earn points for the stays of any other guest unless the booking is made by the Members and charged to the Members’ accounts.

 

• York Loyalty Reward Programme points are not earned for no-show or cancellation charges.

 

• We reserve the right to correct any York Loyalty Reward Programme points credited in error. If you are not properly credited for your York Loyalty Reward Programme points, write to sales@yorkhotel.com.sg to inquire about your account.

 

• Reward Points

1. Every S$ 100.00 spent (excluding taxes) on room rate by making a room reservation through York Hotel Singapore website at www.yorkhotel.com.sg earns you two (2) points.
2. See benefits page for point value according to loyalty tier. 
3. Earned points can be used for your future bookings for a reduction in room rate.
4. You will need to sign in to your York Loyalty Reward account while making your reservation to redeem your point(s).

C.  YORK LOYALTY REWARD PROGRAMME MEMBER BENEFITS

• Programme Membership Number: Issued upon registration as a Member and allows for ease of reservation, as well as enables tracking for York Loyalty Reward Programme. The Programme Membership Number must be used when making a reservation in order to ensure you receive points for your stay.  Member benefits are only accorded to members who book their room reservations through the Hotel website at www.yorkhotel.com.sg.
  
  
• Members are solely responsible for the safekeeping of the membership number. Under no circumstances should a Member divulge his membership number to an unauthorised third party.

 

• Special offers: York Hotel Singapore will send Programme Members exclusive offers via e-mail, including special introductory announcements and offers. Members can opt-out of these messages at any time.

 

• Additional Benefits

1. Wi-Fi
2. Birthday Treats – Enjoy birthday goodies on the house if your stay coincides with your birthday month. (Please notify us at least 3 business days prior to your check-in date)
3. Parking, welcome fruit platter, welcome drink.
4. Food & Beverage Treats – Get a 15% discount off à la carte orders at our White Rose Café (promotion items not included).