The Hotel allows a child up to 6 years of age to stay for free using the existing bedding. Baby cribs are complimentary upon request and subject to availability.
For Superior and Deluxe Rooms, an extra bed for a third occupant is allowed and is chargeable from SGD50.00++ per night excluding breakfast, unless stated in the specific rate plan. The charge will automatically be included upon selection of more than 2 adults during reservation. Extra bed is strictly not allowed in the Deluxe Family and Premier Rooms.
All requests entered into the ‘Requests’ box on the Hotel website booking engine are subject to availability and the Hotel bears no responsibility should it be unable to fufill certain requests.
The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:
Superior Room : up to 3 persons
Deluxe Room : up to 3 persons
Deluxe Family Room : up to 4 persons
Premier Room : up to 4 persons
If you have any questions or clarifications regarding the Hotel's Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that the Hotel reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type.
HOTEL POLICYGENERAL TERMS AND CONDITIONS
CHECK-IN / CHECK-OUT POLICIES
Guests must be 18 years or older with photo identification to check-in. Guests under the age of 18 must be accompanied by an adult. The Hotel reserves the right to check photo identificati
CHECK-IN / CHECK-OUT
Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 3 p.m. and check-out time is 11 a.m. For early arrival before 3 p.m., it is recommended to pre-book the room one day in advance with a full day charge. The Hotel may accommodate late check-out after 11 a.m., subject to room availability and additional charges applies.
DAMAGE TO HOTEL PROPERTY
The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel's property or structure.
SAFE DEPOSIT BOX
Guests are encouraged to keep their valuables in the in-room safe or in the Safe Deposit Box provided at the Front Desk. The Hotel shall not be liable for the loss of money or other personal valuables during your stay.
Staying guests are limited to 2 complimentary parking tickets daily.
The Hotel maintains a strict no-pets policy on its premises except for guide dogs.
The following items are not permitted in the Hotel premises:
The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
In the interest of your well-being and security, all visitors are required to register at the Front Desk and are requested to leave guestrooms by 11.00 p.m.
HEALTH AND WELL-BEING POLICIES
EXCESSIVE NOISE AND PARTIES
To ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.
The Hotel has both smoking and non-smoking rooms. Smoking is only permitted in designated areas of the Hotel as well as smoking rooms. There will be a S$200 fee for thorough cleaning services charged to any non-smoking room that has been smoked in to restore it back to its original condition. (Smoking rooms are currently unavailable due to the ongoing COVID-19 Pandemic)
CURRENCY AND TAX
Rates are in Singapore dollars and are subject to 10% service charge and thereafter 7% Goods & Services Tax (GST), unless otherwise stated.
CREDIT CARD PRE-AUTHORISATION
If you are using your credit card to guarantee your room reservation, the Hotel may hold an amount on your credit card prior to arrival. For non-refundable bookings, prepayment will be charged to your card prior to your arrival.
Deposit may be placed in cash or on a credit card at check-in time. For deposit using credit card, pre-authorisation by the Hotel is required.
THIRD-PARTY BOOKING SOURCES
In the case of cancellation or modifications to reservations made through sources other than directly with the Hotel or the Hotel website, the Hotel recommends that guests first contact their source of booking for assistance before approaching Hotel staff.
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